Your front desk never
misses another call.
Ava is an AI voice receptionist built for medical practices. She answers every line on the first ring, books and reschedules in your PMS, triages urgent callers to your staff, and hands you a clean call log each morning.
No card required · Live in your practice in under a week
Hear Ava handle a real call
Pick a scenario and press play — this is a word-for-word transcript from a live Ava line.
Everything the phone asks of your staff
Ava is trained on your providers, hours, insurance list and triage rules — not a generic script.
Scheduling in your PMS
Books, reschedules and cancels directly in Athenahealth, Epic, eClinicalWorks or DrChrono — with your slot rules respected.
Clinical triage rules
Chest pain, bleeding, post-op fever — your escalation list warm-transfers to the on-call line and pages staff immediately.
14 languages
Spanish, Mandarin, Tagalog, Vietnamese and more — detected on the call, no menu, no transfer.
Intake & insurance
Collects demographics, reason for visit and payer details, then texts new patients your intake forms before they arrive.
Recalls & no-show saves
Outbound reminder and recall campaigns fill tomorrow's gaps from your waitlist automatically.
Morning call report
Every call transcribed, categorized and searchable, with the handful that need a human flagged at the top.
Live in three steps, no IT project
Forward your main line
Keep your number. Forward after hours, at overflow, or all day — you choose per line.
Connect your schedule
We map providers, visit types, durations and payer rules from your PMS in a 45-minute session.
Review the first week
Your implementation lead reviews transcripts with you and tunes Ava's answers before she takes full volume.
“Our two front-desk staff were fielding 190 calls a day and patients were sitting in the lobby waiting for them to hang up. Ava took the phones. Same headcount, and our no-show rate dropped four points.”
See what Ava does with your Tuesday at 8 PM.
Fourteen days free. Cancel with one email.
We built Ava because the phone was breaking the front desk.
my247aiemployee started inside a four-site primary care group in New York. Their office managers were losing thirty percent of inbound calls at lunch and after five — and the patients who hung up simply went elsewhere. We spent a year sitting at the desk with them before we wrote a line of Ava.
The patient never has to know
Ava introduces herself honestly, then gets out of the way. No phone tree, no hold music, no "please repeat that."
PHI is handled like PHI
SOC 2 Type II, HIPAA BAA on every plan, encrypted at rest and in transit, and no call audio used for model training. Ever.
Staff, not headcount
Not one of our clinics has cut a front-desk role. Ava takes the repetitive calls so your team can look up at the person in front of them.
Who you'll work with
Want to talk to a practice already running Ava? We'll introduce you.
Priced per location, not per minute.
Every plan includes the HIPAA BAA, PMS integration, all 14 languages and unlimited staff seats.
One provider, one location
2–12 providers, one location
Multi-site & specialty networks
Overage billed at $0.42 per call. No setup fee on annual plans.
Questions office managers ask us first
Do we have to change phone systems?
No. You keep your carrier and your number and forward the lines you want Ava on. Most clinics start with after-hours only.
What happens on a true emergency?
Ava opens with the 911 instruction and, on any symptom in your escalation list, warm-transfers to the on-call number and pages your staff.
Is a BAA included?
Yes, on every plan including the free trial. SOC 2 Type II report available under NDA.
Which PMS do you support?
Athenahealth, Epic, eClinicalWorks, DrChrono, NextGen, Kareo and Cerner. Anything else, we'll confirm in a 15-minute technical call.
Talk to someone who has run a front desk.
Tell us your call volume and PMS and we'll show you exactly what Ava would have done with last week's calls.
Thanks — we've got it.
A specialist will email you within one business day with two times for a 20-minute demo.
Request a demo
Don't include patient information in this form. We'll send a BAA before any PHI is shared.
Ava on your after-hours line by Friday.
“We forwarded the after-hours line on a Thursday. By Monday she'd booked eleven appointments we would have lost to voicemail.”
Your account is being set up.
Check your inbox for the BAA and a link to book your 45-minute schedule mapping session.
Create your practice account
Takes about two minutes. Nothing goes live until you say so.
By continuing you agree to our Terms and Privacy Policy. We'll countersign your BAA before Ava takes a single call.